Jun 21 2010
City Light’s Customer Satisfaction Highly Rated
Our hard work is paying off! JD Power and Associates recently announced customer satisfaction with Seattle City Light increased in the first quarter of 2010, compared to the same period a year ago. Among all mid-sized western utilities, City Light ranks third. City Light received an overall score of 662 in one of the most competitive regions in the country.
City Light’s customer satisfaction has risen since 2008 when they received a score of 641. In 2009, the Utility scored 646 points for customer satisfaction of power quality and reliability, price, billing and payment, corporate citizenship, communications and customer service.
This year’s score of 662 is a great improvement and shows the team at City Light is working hard for you. I commend all of the great workers at the Utility for their commitment to serve the citizens of Seattle at a high level and we will continue to propose policies that will improve customer service.
Photo credit: flickr/stevewhis, Creative Commons license.
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