Nov 21 2010
Streetlight maintenance is a core service of Seattle City Light. Many cities throughout the country have prioritized the value of proper lighting in their neighborhoods and streets. You have asked me to fix the problem.
Therefore, we changed replacement strategies and are now using new lighting technology. By doing so, the Utility has answered my call for optimizing customer service. Trouble tickets for burned out streetlights continues to decrease. For example, there are currently only 33 trouble tickets for streetlights that need engineering work. In 2008, there were over 1,800 such tickets in the system. These are situations where the repair is much more than simply changing the bulb and parts need to be ordered or crews need to be scheduled.
There is more! We have elected to implement night time streetlight patrols to gather information on burned out arterial streetlights. This work will be done without the use of overtime on a graveyard shift from 11:00 pm -7:00 am. We started a 30-day trial on November 1st.
Arterial streetlights are difficult for the public to report because traffic moves at a higher rate of speed on arterials and drivers are less apt to stop and get the required information to report the streetlight. There are about 500 miles of arterial roadway in Seattle proper and 120 miles of arterial roadway outside of Seattle in cities served by City Light. There are approximately 32,000 streetlights on these arterial streets.
These are examples of City Light answering the call to improve streetlight maintenance, improve customer service and use new, efficient technologies.
Photo credit: flickr/citywalker
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