Sep 28 2009
How can Seattle improve Customer Service?
I presented legislation today, 9/28/09, at Full Council to improve the City’s response to information and service requests from the public. The Council approved Council Bill 116638, lifting a budget proviso restricting expenditures in the 2009 budget for a Constituent Relationship Management (CRM) System. A CRM System is a central management system for recording, assigning, tracking, and reporting of customer service requests from the public. It will improve the City’s customer service system in receiving constituents’ requests, expedite assignment to the appropriate city personnel, and allow the constituent to track the progress of the request and ensure that the request was completed.
