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	<title>Seattle City Councilmember Bruce Harrell &#187; Customer Service</title>
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	<link>http://www.bruceharrell.org</link>
	<description>Positive Focus</description>
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		<title>How can Seattle improve Customer Service?</title>
		<link>http://www.bruceharrell.org/2009/09/how-can-seattle-improve-customer-service/</link>
		<comments>http://www.bruceharrell.org/2009/09/how-can-seattle-improve-customer-service/#comments</comments>
		<pubDate>Tue, 29 Sep 2009 05:39:42 +0000</pubDate>
		<dc:creator>Bruce Harrell</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Energy & Technology Committee]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://www.bruceharrell.org/?p=266</guid>
		<description><![CDATA[I presented legislation today, 9/28/09, at Full Council to improve the City’s response to information and service requests from the public. The Council approved Council Bill 116638, lifting a budget proviso restricting expenditures in the 2009 budget for a Constituent Relationship Management (CRM) System. A CRM System is a central management system for recording, assigning, [...]]]></description>
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